FAQs • Rockaway, NJ • CivicEngage

What information is needed to set up my ride?: When calling to schedule an appointment, please have ready: The day of the appointment, the date of the appointment and the time of the appointment. We will need the doctor’s name, address and telephone number. We ask that the resident is ready 1 hour before their scheduled appointment. If your appointment with the doctor is scheduled for 10 AM, we ask that you are ready by 9 AM. A driver will be there any time within the hour. Dial-A-Ride will give each resident 1 hour for their appointment unless specified differently. If your appointment is for 11 AM we will automatically come back for you at Noon. If you need more time, this information should be given at the time you set up your appointment with the office. All appointments much be finished by 2 PM in Morristown and 3 PM. locally. If your time should go beyond the time scheduled, we may not be able to give you a return trip home.

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Dial-A-Ride

1. Who is able to use Dial-A-Ride?: Dial-A-Ride is available to Rockaway Township Seniors 62 years old and older. It is also available to the disabled residents 21 years and older.

2. Where does Dial-A-Ride take people?: Dial-A-Ride provides residents transportation to doctor’s visits, nutrition, dialysis, grocery shopping and the mall. View the Dial-A-Ride Schedule

3. When is Dial-A-Ride available for transportation?: Destinations, times and schedules are subject to change. No service provided during severe inclement weather. Appointments must be made through the Dial-A-Ride Office at 973-983-2839 Monday through Friday between 8:30 a.m. and 4:30 p.m. Clients must call at least 1 week prior to appointment date. Same day reservations will not be accommodated. Clients cannot schedule appointments with the drivers. Medical appointments should be made between 10 a.m. and 1 p.m. for all Morristown appointments. Medical appointments should be made between 9 a.m. and 2 p.m. for local appointments.

4. What information is needed to set up my ride?: When calling to schedule an appointment, please have ready: The day of the appointment, the date of the appointment and the time of the appointment. We will need the doctor’s name, address and telephone number. We ask that the resident is ready 1 hour before their scheduled appointment. If your appointment with the doctor is scheduled for 10 AM, we ask that you are ready by 9 AM. A driver will be there any time within the hour. Dial-A-Ride will give each resident 1 hour for their appointment unless specified differently. If your appointment is for 11 AM we will automatically come back for you at Noon. If you need more time, this information should be given at the time you set up your appointment with the office. All appointments much be finished by 2 PM in Morristown and 3 PM. locally. If your time should go beyond the time scheduled, we may not be able to give you a return trip home.

5. What happens if the weather is bad?: If the schools are closed because of the weather, then Dial-A-Ride is closed. The Dial-A-Ride coordinator or such representative will call you to cancel the appointment. We ask that you contact your doctor immediately to cancel and then reschedule with both the doctor and Dial-A-Ride.

6. What if I need to cancel my ride?: If you need to cancel your ride for any reason, we ask that you call Dial-A-Ride immediately. If there is no answer, please leave a message telling us that you need to cancel along with the date of your appointment.

7. Is there Alternate Transportation available to Rockaway Township Residents?: Yes. View a list of Alternate Transportations.